Shipping Policy

At Chic Bike Shop, we’re passionate about cycling and committed to delivering premium bikes and accessories to enthusiasts worldwide. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we’ve got you covered every pedal of the way.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination customs processing. We currently ship worldwide except to some Asian and remote locations.

International Shipping

For our global cycling community:

• Customers are responsible for any customs duties, taxes, or import fees
• Please ensure your shipping address is complete and accurate
• Contact local authorities for specific import regulations regarding bikes and components

Returns & Exchanges

We want you to be completely satisfied with your cycling gear. If something isn’t right, our hassle-free return process makes it easy to get what you need.

Key Return Details

• 15-day return window from delivery date
• Free returns for defective or incorrect items
• Items must be in original condition (unused, with all tags and packaging)
• Refunds processed within 5 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order at [email protected] with:

• Your order number
• Product name and reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

• Return authorization number
• Shipping instructions (address and carrier)
• Prepaid return label (for defective/wrong items)

Step 3: Package & Ship

Securely repackage the item with all original:

• Packaging materials
• Tags and documentation
• Free gifts (if applicable)

Include the return authorization form inside the package.

Note: For change-of-mind returns, you’ll be responsible for return shipping costs.

Step 4: Receive Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped via your preferred method (standard or free shipping if eligible)

International refunds may take additional processing time depending on your bank.

Non-Returnable Items

To ensure quality and safety, we cannot accept returns on:

• Personalized or custom-built bikes (including modified components)
• Used safety equipment (helmets, pads, etc.)
• Opened nutrition products (energy gels, bars, etc.)
• Clearance/Discount items (marked as final sale)

Special Cases

Defective or Damaged Items

If your item arrives damaged or defective:

• Contact us immediately (within 48 hours preferred)
• Provide photos of the damage/defect
• We’ll arrange free return shipping and expedite your replacement

Wrong Items Received

For shipping errors on our part:

• We cover all return shipping costs
• Receive priority processing for correct items
• May qualify for a 10% discount on future orders

International Returns

For international customers:

• Return shipping costs are the customer’s responsibility unless the return is due to our error
• Include all customs documentation with your return
• Refunds will be issued minus original shipping costs (for change-of-mind returns)

Need Help?

Our cycling enthusiasts are here to assist with any shipping or return questions:

• Email: [email protected]
• Phone: [Insert Phone Number]
• Hours: Monday-Friday, 9AM-5PM EST

Chic Bike Shop
815 Plantation Dr, Panama City, US 32404