FAQ

Our shop caters to cycling enthusiasts of all levels – from casual riders to serious cyclists. We particularly appeal to:

• Urban commuters looking for hybrid or electric bikes
• Mountain biking and BMX enthusiasts
• Parents purchasing kids’ bikes
• Cyclists seeking quality components and accessories
• Value-conscious shoppers taking advantage of our discounts

We maintain a modern, professional yet approachable style that reflects our passion for cycling:

• Clean, organized presentation of diverse cycling products
• Premium focus with accessible options (via our discount section)
• Global perspective with international shipping
• Emphasis on speed and reliability in delivery

Our extensive selection includes:

• BMX Bikes
• Cruiser Bikes
• Electric & Power Assisted Bikes
• Gravel Bikes
• Hybrid Bikes
• Kids Bikes
• Mountain Bikes
• And more specialty bicycles

Absolutely! We carry a comprehensive range of components and accessories including:

• Brakes & Parts
• Drive Train Components
• Handlebars & Accessories
• Pedals & Parts
• Bottles, Cages & Bolts
• Car Bike Racks and Pannier Bike Racks
• And many other accessories

Yes! Check out our “Discount” section for special deals on bikes and accessories. We regularly update our promotions to help you get quality cycling gear at great prices.

We ship worldwide to most countries, excluding some Asian and remote regions. Our base is in Panama City, but we’ve streamlined international delivery to make it simple for customers globally.

We offer two convenient shipping methods:

1. Express Standard Shipping ($12.95) – Fast delivery via DHL or FedEx (10-15 days after dispatch) with full tracking
2. Free Standard Shipping – For orders $50+ via EMS (15-25 days after dispatch) with tracking available

Pro Tip: Combine multiple items to reach the $50 minimum for free shipping!

We process orders within 1-2 business days. Delivery times begin after this processing period.

Yes! Our team handles all customs documentation. Note that customs duties may apply depending on your country, but we don’t charge any hidden import fees.

Absolutely. All shipments include tracking information so you can follow your order’s journey to your doorstep.

We offer hassle-free returns within 15 days of delivery if you’re not completely satisfied with your purchase. Please visit our Returns Policy page for detailed instructions.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all transactions. For additional security, we recommend using PayPal which offers buyer protection.

No, we don’t store complete credit card information on our servers. All payment processing is handled through secure payment gateways.

Our dedicated support team is available via email at [email protected]. We offer multi-language support to assist our global customers.

Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 business hours.

Our physical address is:
815 Plantation Dr, Panama City, US 32404
Though we’re based in Panama City, we ship worldwide (excluding some Asian and remote regions).